Privacy Policy
West Brook Medical is a mental health private practice that provides mental health care directly to patients.
The use of SMS communication is for scheduling and appointment reminders only. No other type of communication will be had via SMS. Patients only opt-in to receive text messages through an initial, in person only, office visits. Opt-in is not done online or electronically. Once opt-in you can modify your preference by contacting your primary care mental health provider at https://www.westbrookmedical.com/general-clean or emailing hanselarroyo@westbrookmedical.com
West Brook Medical will collect opt-in from customers, only in person, during their mental health visit.
Opt-in information and data are not shared with any other companies. During their first visit, customers are asked if they would like to opt-in to SMS-based notifications. They are informed that "Message and data rates may apply," "Message frequency may vary," and that they can "text HELP for support or more information and STOP to unsubscribe at any time." The SMS service is not used for medical care, conversations or emergencies.
We do not share personal or mobile information with third parties for marketing purposes. To contact the message sender, please call 551-222-8486 or email hanselarroyo@westbrookmedical.com
We commit not to transfer personal data to any external organizations without explicit consent, except as required by law. Consumers have the right to opt out of receiving SMS messages at any time. To opt out, reply 'STOP' to any message received, or contact the support team directly.
The types of messages sent only include appointment reminders and scheduling notifications. Message frequency may vary, with an average of 1-2 messages per month. For more information, please visit our Privacy Policy and Terms & Conditions at https://www.westbrookmedical.com/general-clean
The information and material contained in any email or text message from West Brook Medical are intended only for the use of the addressee. If not the intended recipient, do not disclose, copy, or distribute this communication and notify the sender immediately. This communication may contain protected health information and is disclosed from records protected by Federal (HIPAA) and New York State privacy and confidentiality laws. No responsibility can be accepted if it is made available to any other person or entity. Federal and New York State laws prohibit further disclosure of this information unless expressly permitted by written authorization or by law.
CONFIDENTIALITY NOTICE:
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If you choose to email or text us please understand that (1) we cannot guarantee the security of email transmissions, (2) it is inadvisable to send us sensitive or private information by email and we suggest that you use an alternative and more secure means such as a telephone call, (3) no evaluation or treatment is or will be offered by email communication, (4) we accept but cannot assure whether or when we will respond to email communications, (5) email communication is meant for coordination of care and not treatment or evaluation. For evaluation, please schedule an appointment.
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Text message will only contain appointment information and will be sent once, 24hours, prior to your appointment.